Last updated: June 5, 2020
This section provides information about MMC (Manage My Case).
What is Manage My Case?
Manage My Case (MMC) is a new section on the Application for Benefits Eligibility (ABE) website that lets you check on, change, and renew your Medicaid, SNAP, and TANF benefits online, anytime.
Use Manage My Case to:
- Check the status of an application
- Renew benefits
- See which Managed Care Organization (MCO) you are enrolled in
- Report changes – income, household members, expenses, or new address
- Upload documents
- View notices
- View and reschedule upcoming appointments
- File and manage appeals
How to Set Up a Manage My Case:
Step 1:
Go to abe.illinois.gov
Step 2:
Click on the green “Manage My Case” button
Enter your ABE User ID and Password
If you don’t have an ABE account, click ‘Create an ABE account’ to register
Step 3:
After logging in, select ‘Link your account’
Enter your date of birth and Social Security Number or Individual ID number
This one-time process will link your ABE account to your benefit case information
Step 4:
When you link your case to your ABE account, you will be asked to answer a few questions to confirm your identity. If successful, you will go right to MMC.
Note: Before January 2019, some people could not set up Manage My Case, for example if they did not have a credit history. Starting in January 2019, clients or applicants who have tried to verify their identity online at ABE.Illinois.gov but were not able to, can request that the State manually identity proof them so they can use Manage My Case (MMC).
You can request manual identify proofing from the State with a form in English or Spanish. After you return the form (you can fax it to 217-557-1370), the State will mail you a notice to tell you if your manual Identity Verification has been approved.
Detailed instructions are on the Illinois Department of Human Services’ website. If you have questions, email: ABE.Questions@illinois.gov.
You can still apply for benefits and use your Medical card if you cannot set up a Manage My Case Account.
Know Your Rights
You can appeal any decision, action, or inaction that you do not agree with that has been made by the Department of Human Services (DHS) or Health Care and Family Services (HFS). For example, you can file an appeal if you are cut off of Medicaid or denied Medicaid after you apply. Go to this page for more information on how to make an appeal about your Medicaid case.
Need Help with Manage My Case in Another Language?
Manage My Case fact sheets are available from the DuPage Federation in Arabic, Burmese, Chinese Mandarin, Hindi, Korean, Polish, Russian, Tagalog, Urdu, and Vietnamese.