Medicaid members! Don't risk losing your health insurance. Please update your address with Illinois Medicaid. It's easy, fast, and free: Call 877-805-5312 from 7:45am–4:30pm or visit . If you use a TTY, call 1-877-204-1012.


This section tells you how to renew your coverage so you keep your benefits.

Staying on Medicaid

  •   About 10 months to 1 year after you apply for Medicaid, you may get a Redetermination Letter in the mail to check if you are still eligible for Medicaid. If you have a Manage My Case (MMC) account, you can see your letter online.
  •   To stay covered, you will need to follow the directions on the Redetermination Letter. Return the paperwork they ask for to the address listed. If you don’t get this letter in the mail or have questions, call the DHS Helpline at (800) 843-6154. If you have a MMC account, you can renew online.
  •   You will NOT get a new medical card at this time. If you lose your medical card at any time, call the DHS Helpline to get new card.

Around the same time, you will also get paperwork to keep or change your health plan or doctor. Follow the directions on this paperwork.


Need More Help?

If you were cut off of Medicaid but you think you should still be covered, you can appeal that decision. Go to this page for more information on how to make an appeal about your Medicaid case.